{"id":62,"date":"2018-07-25T10:16:58","date_gmt":"2018-07-25T09:16:58","guid":{"rendered":"http:\/\/www.strathnairn.net\/?page_id=62"},"modified":"2018-07-25T10:16:58","modified_gmt":"2018-07-25T09:16:58","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.scotnetfibre.com\/?page_id=62","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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Do I need a phone line?<\/h3>\n\n
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No, the service doesn’t require a phone line, so if you’ve got a good mobile service, you could cancel your copper phone line and save money.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Will everyone within the area be able to get fibre broadband?<\/h3>\n\n
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We plan to connect as many properties as possible. We expect over 95% of properties within the planned coverate area to served.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

What technical support will be available?<\/h3>\n\n
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Technical support is available from 9am to 5pm Monday to Friday. The network is monitored 24 x7 and network maintenance is carried out 7 days per week.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Will I be able to continue using my existing ISP and e-mail address?<\/h3>\n\n
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That will depend on your current ISP. If you have a generic ISP-independent e-mail address such as Hotmail or Gmail, the service will definitely work. If you use an e-mail address from your current ISP (eg. BT), please check with them.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Do I need a firewall and anti-virus software?<\/h3>\n\n
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The router provided with the service offers some firewall functionality. We also recommend that you use a good quality anti-virus set-up and maintain your computers firewall settings.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

What kind of computer do I need?<\/h3>\n\n
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The service will work with any device connected to the internet using standard Internet Protocol (IP).<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Who will install the equipment?<\/h3>\n\n
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The service is installed by our own installation contractors.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Will you configure my computer for me?<\/h3>\n\n
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The service will be demonstrated working to you during installation. We wont configure your own equipment on-site, but if you have any connectivity issues, we can talk you through them on the phone.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

What happens if the broadband equipment goes wrong?<\/h3>\n\n
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All faults will be dealt with promptly. If our equipment fails through no fault of your own, we will replace it free of charge.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Will you offer a free trial period?<\/h3>\n\n
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No. Due to the cost of installation and equipment, we are unable to offer a free trial.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Will I be able to use the service to make phone calls (e.g VoIP)?<\/h3>\n\n
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Yes, the service support Voice Over Internet Protocol.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Will the service support online gaming?<\/h3>\n\n
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Yes, the service has low latency and high upstream bandwidth, meaning that online gaming works well.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Can I use a wireless (WiFi) router with your service?<\/h3>\n\n
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A WiFi router is provided – it allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Can I use multiple computers on the same connection?<\/h3>\n\n
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Yes, the router allows up to 4 ethernet connections (cabled) and multiple wireless connections simultaneously. <\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

How long does the service take to install.<\/h3>\n\n
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We aim to install clients within 3 weeks.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n

Does the service support mobile phone boosters such as Vodafone's Sure Signal?<\/h3>\n\n
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Yes, these services should work well.<\/p>\n<\/div>\n \n \n \n \n <\/div>\n\n\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mi_skip_tracking":false},"_links":{"self":[{"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=\/wp\/v2\/pages\/62"}],"collection":[{"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=62"}],"version-history":[{"count":1,"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=\/wp\/v2\/pages\/62\/revisions"}],"predecessor-version":[{"id":63,"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=\/wp\/v2\/pages\/62\/revisions\/63"}],"wp:attachment":[{"href":"https:\/\/www.scotnetfibre.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=62"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}